Cancellation & Refund Policy

Project cancellation

You may contact us to request cancellation at any stage. Please send your request to velorienvibe@gmail.com and include your name, project details, and payment reference.

• We will confirm the status of the project and review the work completed, costs committed, and the terms agreed for that project.
• Cancellation does not automatically mean that all payments are refundable or that all payments are forfeited. Any amount due will be assessed fairly under the agreed terms and applicable law.

Before development begins

If you request cancellation before development starts, contact us as soon as possible. We will review whether any work or costs have already been incurred and explain any refund that is due under the agreed terms and applicable law.

After development begins

Once development has started, the advance payment is generally used toward project planning, design, development, and time reserved for your project. It is not automatically refundable. Any refund or amount still payable will depend on the work completed, costs incurred, the project agreement, and applicable law.

Preview, approval, and remaining payment

The remaining 50% is normally payable after you review and approve the website preview, and before final launch or handover. Please communicate any in-scope corrections during the preview stage. Additional work outside the agreed scope may require a separate quote.

Domain and third-party charges

Domain registration, paid hosting, premium assets, and other approved third-party services are separate from the website design fee.

• A domain or third-party service may be non-refundable under the provider's rules once purchased or activated.
• Where a refund is available from a provider, it remains subject to that provider's process and terms.

Delays and project inactivity

Please provide requested content, feedback, and approvals in a timely manner. Client-side delays may move the estimated delivery date. If a project becomes inactive or needs to be cancelled, we will review the circumstances and handle any refund or outstanding amount under the project agreement and applicable law.

How we review requests

Email velorienvibe@gmail.com with the subject “Cancellation or Refund Request”. Include your project name, contact details, date and amount paid, payment reference, and a short explanation. We will acknowledge and review the request within a reasonable period.

Legal rights

This policy is intended to explain our normal process and does not exclude or restrict consumer rights, remedies, or refunds that may be required under applicable law. If a specific legal requirement conflicts with this policy, the legal requirement will apply.