Privacy Policy

Information you provide

When you submit an enquiry or contact us, you may choose to provide information such as:

• Your name and business name.
• Your phone number, email address, and preferred contact method.
• Your industry, selected package, requested features, and project details.
• Information you choose to include in messages or share for project delivery.

Payment information

Our website may display UPI payment details or a payment QR code. We do not ask you to submit your UPI PIN, bank password, card PIN, or one-time password to VelorienVibe. Never share these credentials with us.

• We may receive a payment reference, transaction screenshot, or confirmation that you voluntarily send so we can verify a payment.
• Payments are processed through your chosen payment app or bank, which may handle information under its own privacy terms.

How information is used

We may use the information you provide to:

• Respond to enquiries and discuss your website requirements.
• Prepare estimates, confirm project scope, and deliver agreed services.
• Verify payments and maintain appropriate business records.
• Communicate about revisions, launch, handover, or support.
• Protect the website and business against misuse, fraud, or unauthorised activity.

WhatsApp and external services

Submitting the enquiry form may open WhatsApp with a message prepared from the details you entered. You must review and send the message yourself. Information sent through WhatsApp is then handled by WhatsApp under its own terms and privacy policy.

• Our website may use third-party services such as Google Fonts, hosting platforms, domain registrars, or payment apps. Their own policies apply to information they collect directly.
• We do not control the privacy practices of third-party services.

Cookies and technical data

The website may use basic browser storage to remember a selected package during your visit and may receive standard technical information from the hosting platform, such as browser or request logs. The site should not be used to submit information that is not needed for your enquiry.

Sharing and retention

We do not intend to sell your personal information. We may share relevant information with service providers only where reasonably needed to operate the website or deliver the agreed project, or where required by law.

• We retain enquiry and project information for as long as reasonably needed to respond, provide services, maintain records, resolve disputes, and meet legal obligations.
• Please do not send sensitive personal information unless it is genuinely necessary for the project.

Security

We take reasonable practical steps to protect information we handle. However, no website, email, messaging platform, or internet transmission can be guaranteed completely secure.

Your choices and requests

You may contact us to ask about personal information you have provided, request correction of inaccurate details, or ask us to delete information where appropriate and legally permitted. We may need to retain some records for legitimate business or legal reasons.

Children

Our services are intended for business customers and are not designed to solicit personal information from children. Please contact us if you believe a child has provided personal information to us.

Updates and contact

We may update this policy as our website or practices change. The latest version will be published on this page. For privacy questions or requests, email velorienvibe@gmail.com.